Keeping scheduled appointments is important to preserve time for those who need their appointments. As a result of the many reasons for late cancellations (less than 24 hours in advance, not including Saturdays, Sundays, and Holidays), we have identified only two exceptions to the policy:
- Closing of the school district due to weather in your district and/or in Savage/Prior Lake district.
- Hospital admission for any medical reason.
If either of these conditions are present, no fee will be charged. For any other reason, including unexpected illness, the aforementioned cancellation fee will be applied. Please ask your provider if telehealth options are available on short notice.
***REMEMBER***
- A 24-hour notice is required to cancel appointments without charge. Saturdays, Sundays, and holidays are excluded. For a Monday appointment, call by Friday at the same time.
- The first 2 missed appointments (late cancel/no show) incur a $100 charge each for therapy or medication management.
- After the first 2 missed appointments, the full fee is charged (e.g., $250 for 60-minute therapy, $225 for 30-minute medication management).
- Clients under medical assistance are allowed 3 missed appointments per year; after that, they will be referred to other providers.
- Intake appointments (established clients) incur a $150 charge, and missed nurse visits incur a $25 charge.
- Fees must be paid before the next scheduled appointment or will be charged to the card on file on the 15th or 30th of the month.
To cancel an appointment:
Call: 952-746-7664
or
Email: mail@rivervalleybhwc.com
To read the full Cancellation Policy, please reference our client service agreement guide: