There are forms to be completed for therapy and medication appointments separately. If you would like to complete paperwork at the office, please arrive 30 minutes prior to your appointment. If you would like to download intake forms from our website, please complete them, bring them to your appointment, and arrive 10 minutes prior to your appointment.

Keeping scheduled appointments is important to preserve time for those who need it.  As a result of the many reasons for late cancellations (less than 24 hours in advance, not including Saturdays, Sundays, and Holidays), we have identified only two exceptions to the policy:

1. Closing of the school district due to weather in your district and/or in Savage/Prior Lake district.
2. Hospital admission for any medical reason.

If either of these conditions are present, no fee will be charged.  For any other reason, including unexpected illness, the aforementioned cancellation fee will be applied.

To read the full Cancellation Policy, please reference our client service agreement guide:

Assessments are unique to the individual. We schedule a 60-minute intake session for all assessments to evaluate current symptoms, functioning, and  needs for testing.  At the end of that session, a plan for psychological testing will be developed.  Insurance varies regarding coverage for assessments.  Preauthorization for testing will be completed by the provider prior to testing.  If testing is not approved, we will discuss with you the client financial responsibility. Court-Ordered evaluations may or may not be covered by insurance, depending on the plan.

Yes, research shows that therapy coupled with a tailored medication plan is effective for managing symptoms. With client consent, our providers collaborate with outside providers to provide the best possible care.

We suggest you schedule an intake appointment with a trained therapist first, who will conduct a comprehensive intake tailored to the your individual needs.

Payment is to be made at the time services are rendered. Here is our list of accepted in-network insurance and payment options:

• Blue Cross/Blue Shield
• Health Partners
• Cigna
• Preferred One
• United Health Care/Medica/UBH
• Aetna
• SelectCare
• Medicare
• MA/Medicaid
• Tricare/Triwest
• Behavioral Health Systems
• Health Savings Accounts (HSA)
• Private Pay
• Sliding Fees
• South Country Health Alliance
• Other medical insurances out-of-network
  
  You may need to obtain prior authorization to obtain your reimbursement. Be sure to check your individual insurance plan and "Know Your Definitions" for additional coverage information.

Yes, you may request your personal medical records but be advised that under HIPAA, a therapist may deny a patient or their personal representative access to psychotherapy notes. This is different than if you requested your notes specifically from your nurse practitioner. If you do request you records, you have two options for retrieval. You may have the records sent to you through USPS Certified Mail. For mailing the records there is a fee based on the amount of records:

Under 20 pages = $5.00

20-50 pages = $10.00

50-100 = $15.00

50+ = $20.00

You may also request that the records get sent you through and encrypted email. A test on the email will need to be run prior to sending the records. There is no fee for records sent through email. Please allow up to 7 business days for delivery of records.

***It is RVBHWC policy to have all records requests in writing by filling out a Release of Information (ROI), even if the request is the client for their own record.***