This is a step by step guide on how we bill our client’s at River Valley. We created this to clarify our entire process and how it will affect you as a client here at River Valley. It is the client's responsibility to contact  your insurance to find out how much you may owe from each appointment.

1. You schedule an intake with one of our providers. 
   1. You may have two intake appointments to cover all necessary topics.
   2. You are required to fill out all the required paperwork prior to the first appointment or it can be canceled.
   3. Putting a credit card on file is required even if you are not expected to have a balance.
   4. You are automatically signed up for text and email statements unless you tell the billing department otherwise. You may opt in to paper statements if you would like.
      
      
2. On the day of your first appointment, your card on file will be charged for a copay if your insurance plan has one. If you are a private pay client, meaning, you are not using insurance for the appointments, the full amount will be due before your appointment.
   
3. After your appointment, your provider will finish all the necessary paperwork and submit that session to your insurance. 
   1. The processing time for an insurance claim can vary significantly depending on your insurance company and plan. Typically, it takes anywhere from 5 to 90 days once the claim is received by the insurance company.
   2. Depending on what was covered in the session, your provider may bill different codes that charge different amounts. Intake appointments charge different from regular appointments, etc.
      
      
4. Without any notice, we will receive the processed claim telling us the amount your insurance paid and the amount we are allowed to collect as the client’s responsibility if any. If you want to know how much it may be, you have to contact your insurance. We cannot legally go over your benefits with you, your insurance company has to.
   1. Sometimes insurance will process multiple claims at a time for the same client without any notice.
      
      
5. At that time, the balance is due for the client since the service was already rendered.
   
6. Here are the ways we attempt to let you know about your balance:
   1. Every Monday evening at 6pm, our system automatically sends out all three types of statements for each client that is opted in. However, they are only sent if:
      1. You haven’t received a statement in the last 15 days.
      2. You are not in “pre-collections status”. (If you haven’t made a payment in over 60 days , then you are in “pre-collections status”.)
         
         Note: Paper statements are delayed 5-10 days by the US Postal Service which may result in an inaccurate balance.
         
         
   2. Any link you have previously received in a text or email statement can be used to check your most up to date balance.
   3. We are not able to contact every client every time their balance changes.
      
      
7. From here, you will have several options to pay your balance:
   1. Over the phone by calling 952-746-7664.
   2. Online at RiverValleyBHWC.com/Pay-Online
   3. Through a link provided in a text or email statement.
   4. By mail with the pay stub attached to your paper statement.
   5. Autopay collected on the day of your appointment or on the 15th & 30th of every month with your card on file. You are automatically enrolled in autopay since the service for those sessions has already been rendered.
      
      
8. If you need to set up a payment plan, you need to contact our billing department. If approved, a monthly, bi-weekly, or weekly amount will be automatically collected using your card on file.
   
9. It is the client’s responsibility to know the "patient responsibility" amount of your appointment type and keep track of how many appointments you have attended.