Help Center Articles Archive

Local Support Groups

Families Anonymous Drug, Alcohol, or related behavioral issues. AuSM Adult family member with Autism Spectrum Disorder support group. NAMI Minnesota For families and persons with mental illness. Bridge For Youth Support for parents and young adults. Lee Carlson Center for Mental Health & Well-Being Support Groups for various issues. Emily Program For friends and family […]

Crisis Information

If you or others are in immediate physical danger and need help from the police, fire department, or an ambulance. Call 911 If you or someone close to you is having a mental health crisis. Call 988 or Text MN to 741741 Available 24/7 • Free • Adults or Children If you or someone you know is […]

Client Forms: My Forms, Annual Consent, Medical Records

Paperwork must be submitted 24 hours prior to your scheduled intake appointment. If the paperwork for intake appointments are not submitted 24 hours prior to your scheduled appointment, your appointment will be cancelled and you will need to reschedule. Please navigate to the Client Forms page for instructions on how to setup your portal to fill […]

Provider Credentials and Definitions

Therapy Providers ATR-BC (Board Certified Art Therapist) A credential for art therapists who have met advanced competency requirements in using art therapy to support mental health and emotional well-being. CCTP (Certified Clinical Trauma Professional) A certification for professionals specializing in assessing and treating individuals dealing with trauma and post-traumatic stress disorder (PTSD). CEDS (Certified Eating […]

What You Need to Know About Your Insurance

Insurance Coverage: What your insurance will pay for—this includes the types of treatments, therapies, and providers that your insurance plan will help pay for. Coverage doesn’t mean your insurance will pay for the entire cost of your care. It simply refers to what types of services your insurance will help pay for. You may still […]

Client’s Guide to River Valley’s Billing Process: Read this!

We appreciate you choosing us for your care. As a standard procedure, we securely keep your payment information on file to streamline the billing process and help prevent outstanding balances. Any unexpected charges on your statement will correspond to one of the following scenarios: You had an appointment today and had an outstanding balance or […]

I am scheduling my first mental health appointment. What do I need to know?

We welcome you to receive services at our clinic even if you are seeing a medication provider or therapist elsewhere. Integrated Care & Collaboration Research shows that therapy combined with a tailored medication plan is an effective way to manage symptoms. With your consent, our providers will happily collaborate with your outside providers to ensure […]

24-Hour Cancellation Policy: Illness, Weather, Hospital Admissions, School Cancellations

Keeping scheduled appointments is important to preserve time for those who need their appointments. As a result of the many reasons for late cancellations (less than 24 hours in advance, not including Saturdays, Sundays, and Holidays), we have identified only two exceptions to the policy: Closing of the school district due to weather in your […]

River Valley Client Essentials Guide

This brochure provides key details about your insurance coverage, billing process, and the mental health services at River Valley. Understanding your insurance benefits, copays, deductibles, and how coverage works will help you navigate costs and know what to expect financially. Additionally, knowing the various procedure codes and therapy services will assist you in understanding the […]